Refund & Cancellation Policy
Cancellation and Refund Policy
In the event that, the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at firstname.lastname@example.org within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as ‘Patient-No-Show (P.N.S)’ . However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
Yes. If you cancel the online consultation as per the policy, we shall initiate the refund within 1 working day & the amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.
If for some reason, you are unsatisfied with the quality of the consultation, you can claim for a refund by emailing us at Care@carefirst.in. We will evaluate the consultation with the doctor for further clarification. 100% refund will be granted in genuine circumstances.
Our doctors are readily accessible at all times. In the unlikely event of a medical emergency that the doctor does not respond, you will be entitled to a 100% refund.
We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please get in touch with us at Care@carefirst.in Don’t forget to keep your order number handy.
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